Anticipate

by Jeff Tobe and Bill Thomas

Book Overview

Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate...

• Format: Hardcover
• Language: English
• ISBN: 1118356918
• ISBN13: 9781118356913
• Release Date: November 2012
• Publisher: Wiley
• Length: 224 Pages
• Weight: 0.94 lbs.
• Dimensions: 0.8" x 6.4" x 9.2"