The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

by Shep Hyken

Book Overview

It is the culture that can drive any organization-from one employee to tens of thousands-to focus completely on delivering an amazing customer-service experience. In this exceptional guide to the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1608321061
• ISBN13: 9781608321063
• Release Date: April 2011
• Publisher: Greenleaf Book Group
• Length: 214 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.9" x 6.4" x 9.2"