Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken

Book Overview

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy.

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top...

• Format: Hardcover
• Language: English
• ISBN: 1626340099
• ISBN13: 9781626340091
• Release Date: September 2013
• Publisher: Greenleaf Book Group Press
• Length: 240 Pages
• Weight: 1.14 lbs.
• Dimensions: 1.0" x 6.3" x 9.3"