Affective Labor and Alt-AC Careers

by Lee Skallerup Bessette

In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described "emotional labor management" as follows: "to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others." Think of a retail worker in customer relations who must keep calm and be pleasant even when dealing with someone who is irate. While scholars...

• Format: Paperback
• Language: English
• ISBN: 0700632980
• ISBN13: 9780700632985
• Release Date: April 2022
• Publisher: University Press of Kansas
• Length: 272 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.8" x 6.1" x 9.2"