Achieving Service Excellence: Strategies for Healthcare

by Myron D. Fottler

Book Overview

On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1567933270
• ISBN13: 9781567933277
• Release Date: December 2009
• Publisher: Ache Management Series
• Length: 456 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.9" x 7.0" x 9.9"