Achieving Service Excellence: Strategies for Healthcare

by Myron D. Fottler

Book Overview

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's...

• Format: Paperback
• Language: English
• ISBN: 1567933270
• ISBN13: 9781567933277
• Release Date: December 2009
• Publisher: Ache Management Series
• Length: 456 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.9" x 7.0" x 9.9"