A process approach to the evaluation of information systems based on the paradigm of formative evaluation is the main feature of this book. Formative evaluation copes with and offers assistance in a changing environment which many information systems people regard as the most important reason why they do not always perform as well as they should. The book combines both theoretical and practical aspects of the topic in not only presenting the issues involved in formative evaluation but also in providing a practical guide to how these can be resolved through setting up an active benefit realization programme under conditions of continuing change.
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