A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew J. Waite

Book Overview

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1578200946
• ISBN13: 9781578200948
• Release Date: January 2002
• Publisher: CRC Press
• Length: 504 Pages
• Weight: 2.12 lbs.
• Dimensions: 1.1" x 6.0" x 9.1"