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Paperback A Guide to Help Desk Concepts, Second Edition Book

ISBN: 0619159464

ISBN13: 9780619159467

A Guide to Help Desk Concepts, Second Edition

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk... This description may be from another edition of this product.

Recommended

Format: Paperback

Condition: Good

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Customer Reviews

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4 Starts

I would recommend this book to all Help Desk and Support Managers. This book helped me a lot in my daily Help Desk operations and give me good ideas for improvements.
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