A Guide to Customer Service Skills for the Service Desk Professional

by Donna Knapp

Book Overview

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0538748532
• ISBN13: 9780538748537
• Release Date: March 2010
• Publisher: Cengage Learning
• Length: 488 Pages
• Weight: 1.70 lbs.
• Dimensions: 0.9" x 7.3" x 9.1"