A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

by Fred Beisse

Book Overview

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0619033630
• ISBN13: 9780619033637
• Release Date: March 2001
• Publisher: Course Technology
• Length: 464 Pages
• Weight: 1.95 lbs.

Customer Reviews

Good book for a horrible subject

The book seems well written and is informative. It is not a great subject but was required for my major. Very boring.

well-written

Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book. Good examples and cases.