100% OF ALL PROFITS GO TO CHARITYA customer experience adaptation of 'A Christmas Carol' by Charles Dickens. On Customer Experience Day Eve, Scrooge is visited by a series of ghosts, starting with his old business partner, Jacob Marley. The three customer experience spirits which follow, the Ghosts of Customer Experience Past, Customer Experience Present and Customer Experience Yet to Come, show Scrooge how his mean behaviour towards his customers...