7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

by Scott McKain

Book Overview

Inspired by the Ideas and Insight of Taxi Terry...The Best Guide to Customer Service You Will Ever Read

No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.

Bestselling author and Hall of Fame speaker Scott McKain...

• Format: Hardcover
• Language: English
• ISBN: 0071822151
• ISBN13: 9780071822152
• Release Date: July 2014
• Publisher: McGraw-Hill Companies
• Length: 208 Pages
• Weight: 1.05 lbs.
• Dimensions: 1.0" x 6.0" x 9.1"