6 Keys to Achieving Success through Customer ServiceHospitality Edition

by John L. Myers and Tara A. Blanc

This book is a guide to help you learn and practice service skills in six key areas: attitude, communication, product knowledge, appearance, personal standards, and initiative. It will help you uncover your knowledge, polish your skills and put them to work for you, and help you develop a professional service manner and a positive attitude about yourself and your job. Hospitality Edition

• Format: Paperback
• Language: English
• ISBN: 0929690400
• ISBN13: 9780929690407
• Release Date: June 1998
• Publisher: Heritage Pubs
• Length: 54 Pages
• Dimensions: 8.5" x 11.0"