50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

by Paul R. Timm

Book Overview

50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More

Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization's bottom line more than any ad campaign, marketing program, or PR effort.

This book is designed to get all managers and employees thinking...

• Format: Paperback
• Language: English
• ISBN: 1564145999
• ISBN13: 9781564145994
• Release Date: May 2002
• Publisher: Career Press
• Length: 160 Pages
• Weight: 0.42 lbs.
• Dimensions: 0.3" x 5.3" x 8.2"

Customer Reviews

Great!

I'm the author of "Thinkertoys (A Handbook of Business Creativity), and "Cracking Creativity (The Secrets of Creative Genius) and, generally, read most businesss books that hit the market. This is a terrific book. Buy it and learn.

GREAT RESOURCE

I have read this book and studied under Dr. Timm. His matter-of-fact writing style helps to communicate his ideas in a simple, understandable, and effective manner. This book is a great addition to any customer service library