42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty

by Jim Reily and Rosemary Coates

Book Overview

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.

If you are in the field service business, you should be designing solutions that benefit...

• Format: Paperback
• Language: English
• ISBN: 1607730707
• ISBN13: 9781607730705
• Release Date: May 2013
• Publisher: Super Star Press
• Length: 142 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"