101 Activities for Delivering Knock Your Socks Off Service

by Ann Thomas, Jill Applegate, Performance Research Associates

Book Overview

The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs.

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that...

• Format: Paperback
• Language: English
• ISBN: 0814414443
• ISBN13: 9780814414446
• Release Date: June 2009
• Publisher: Amacom
• Length: 384 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.9" x 7.4" x 9.2"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher

Customer Reviews

Great follow up to the "Knock Your Socks off Service" series

This book is a perfect follow up to the other books in the series. I teach a workshop based on this series and this activiity guide has great tools for role playing with your audience. Well written and thorough.