100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail, T

by Bernard Heller

The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail could well be the most useful book you'll ever own. It is not a book that gives forms for business letters or even suggests wording for particular situations -- there are numerous books that perform those services. Rather, this is a book on a subject that has never been addressed before: how to use your correspondence to solve problems -- that is, to cope with and resolve the problems and crises that arise so distressingly often in business. When there is a tension-driven need to compose a letter about a problem that puts your reputation, your money, or your entire future on the line, Bernard Heller tells you the best strategy to employ, and the actual words and phraseology you need to overcome the problem, to come out ahead. The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail is the only guide to business correspondence you will ever need. After reading The 100 Most Difficult Business Letters, You'll Ever Have to Write, Fax, or E-Mail, you will be able to: - Protect your ideas from being stolen and make sure you get proper credit for your work - Get your ideas past the hierarchical minefields - Revive a good idea after a committee has nitpicked it to death - Kill a proposal you don't like without causing ill will - Counter a damaging rumor that is threatening your job - Renew your chances to gain a new client after you've been counted out - Survive a corporate downsizing - Offset a crucial error that could end your career - Get valued clients to pay bills on time without alienating them - Soften the impact of bad news and make it seem good - Break through bureaucratic stalling and get right to the top - Keep a valued customer from deep-cutting your bill - Appease your client's unreasonable request without agreeing to it - Keep your customers' loyalty after a change of management - Uplift morale after a failure or setback - Get an extension on a deadline without seeming late - Make an ally out of a rival

• Format: Paperback
• Language: English
• ISBN: 0887306837
• ISBN13: 9780887306839
• Release Date: July 1994
• Publisher: Harper Paperbacks
• Length: 288 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.7" x 7.4" x 9.3"

Customer Reviews

The Bible of Business Letters

I refer to this book all the time. The author has obviously had much experience working in the corporate world. The situations are quite common and the letter-writing style is terrific. In each case, the issue is handled in a well-organized and non-threatening manner. I have used many of the letters almost verbatim, and I have always gotten the response that I want.

The book of all books

This book is so easy to use, it works..... it's my bible. Thank you for writing such a helpful book.

Congratulation letter

His esteemed prime ministerFirst, I would like to congratulate you for your promotion in the Royal court.We wish you a very bright future.sincerley,

This title gives me a sword in office

I would like to give this title full credit. There are different situations in office today. This book gives reader a situation and followed by a strategy, and then ends by a sample letter again and again. And all these situation regarding your career and your salary, this is the point !

Hits the mark every time

This book hits the mark every time. The letters and scenarios are artfully created to help find a way out of sticky situations. It is unique in that it tells both what to do and how to do it.Its a gem in todays ruthlessly competitive business world.