10 Steps to Successful Customer Service

by Maxine Kamin

Book Overview

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust...

• Format: Paperback
• Language: English
• ISBN: 1562865900
• ISBN13: 9781562865900
• Release Date: February 2010
• Publisher: ASTD
• Length: 192 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"