- The Service Quality Handbook: With Contributions from 57 International Experts
- Das große Handbuch für den Produktionsleiter. Kosten minimieren, Prozesse optimieren, Produktivität erhöhen.
- A World Class Production System (Crisp Management Library, 20)
- Vision Mission Total Quality: Leadership Tools for Turbulent Times
- The 16-Point Strategy for Productivity and Total Quality (Management Master, Vol 7)