- Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results
- Customer Service for Professionals in Health Care
- The Indispensable Health Care Manager: Success Strategies for a Changing Environment (The Jossey-Bass Health Series)
- Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)
- Health Care Managers in Transition: Shifting Roles and Changing Organizations (Jossey Bass/Aha Press Series)