W. Earl Sasser Jr.

The Service Profit Chain

W. Earl Sasser Jr.

$4.59 - $23.21

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)

W. Earl Sasser Jr.

$6.79 - $49.34

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

W. Earl Sasser Jr.

$5.49 - $5.79

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

W. Earl Sasser Jr.

$4.89 - $21.81

Service Management Course

W. Earl Sasser Jr.

$14.89

Cases in Operations Management: Analysis and Action

W. Earl Sasser Jr.

$6.79

Management of service operations: Text, cases, and readings

W. Earl Sasser Jr.

$5.39 - $15.19