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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It

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The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

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Muslim in My House: Life Threw Me a Muslim -- I Threw a Fit

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