- Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
- Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
- Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
- Moments of Magic
- Pamela N. Danziger
- Jonathan M. Tisch
- Mike Monahan
- Gerald R. Pieters
- Doyle W. Young
- Gary D. Kissler
- Robert Clary
- Morris Wilburn
- Melinda Nykamp
- Michael A. Mische
- Kellie Wardman O'Reilly
- Winford E. Holland
- Marc Hardy
- Tracy Montgomery
- Brent D. Ruben
- Roz Turner
- Frank La Vigne
- Edwin Paul Hollander
- Richard W. Budd
- Nelson To