- Superstar Customer Service: A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More
- Crisp: Excellence in Supervision: Essential Skills for the New Supervisor (Crisp 50-Minute Book)
- Handling Difficult People and Situations: Lead People Through Adversity
- Superstar Leadership Model: Good Boss, Bad Boss: Which One Are You
- Telephone Skills That Satisfy Customers: Unleash the Full Potential of the Telephone