- Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Customer Service Training 101: Quick And Easy Techniques That Get Great Results
- Customer Service Skills For Success 4Ed
- Customer Service 101: Basic Lessons to Be Your Best