- Customer Service: Career Success Through Customer Loyalty (4th Edition)
- School Security: How to Build and Strengthen a School Safety Program
- 50 Powerful Ideas You Can Use to Keep Your Customers
- Customer Service: Career Success through Customer Satisfaction (NetEffect Series)
- Functional Business Presentations: Getting Across
- Thomas Boswell
- Alan Lawson
- L.G. Kraige
- Clarence Jordan
- William K. Goolrick
- Marty Neumeier
- Ron Hirschi
- Herb Bridges
- Terryl C. Boodman
- Frances Ward Weller
- Leonard W. Levy
- William L. Silber
- Leonard Lee Rue III
- Robert H. Woods
- Gilles Pudlowski
- Miranda Bruce-Mitford
- Lance Loveday
- Sandra Niehaus
- Karoru Ishikawa
- Phillip Eden