Michael W. Lowenstein

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal

Michael W. Lowenstein

$6.69 - $28.06

Customer Retention : An Integrated Process for Keeping Your Best Customers

Michael W. Lowenstein

$6.19

The Customer Loyalty Pyramid

Michael W. Lowenstein

$109.44

The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior

Michael W. Lowenstein

$14.59

Customers Inside, Customers Outside: Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications

Michael W. Lowenstein

$17.64

Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In

Michael W. Lowenstein

$17.64