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Emotional Labor
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Essentials of Public Service SECOND EDITION
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Human Resource Essentials for Human Service
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Professionals in Organizations
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From Organizational Decline to Organizational Renewal: The Phoenix Syndrome
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Women and Men of the States: Public Administrators at the State Level (Bureaucracies, Public Administration, and Public Policy)
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Achieving Social Equity: From Problems to Solutions
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Ethical Decision Making in Everyday Work Situations
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Emotional Labor and Crisis Response: Working on the Razor's Edge
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