Joseph A. Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph A. Michelli

$6.49 - $24.88

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph A. Michelli

$4.79 - $93.09

When Fish Fly: Lessons for Creating a Vital and Energized Workplace - From the World Famous Pike Place Fish Market

Joseph A. Michelli

$6.19

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph A. Michelli

$4.29 - $32.75

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People

Joseph A. Michelli

$4.79 - $21.08

A Experiência Zappos

Joseph A. Michelli

$4.99 - $32.05

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Joseph A. Michelli

$5.79 - $32.05

Humor, Play & Laughter: Stress-Proofing Life With Your Kids

Joseph A. Michelli

$5.79

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Joseph A. Michelli

Out of Stock

Customer Magic + the Macquarie Way: How to Reimagine Customer Experience to Transform Your Business, Library Edition

Joseph A. Michelli

Out of Stock

All Business is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement

Joseph A. Michelli

Releases 5/13/2025