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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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Emotional Value: Creating Strong Bonds with Your Customers

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A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

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Branded Customer Service - The New Competitive Edge

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Smart Videoconferencing: New Habits for Virtual Meetings

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Gestión del estrés

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Gestion Del Estres: Como Optimizar Su Rendimiento Y Mejorar Su Calidad De Vida

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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty

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