Most Popular Books
- The Service Profit Chain
- What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)
- Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
- The Culture Cycle: How to Shape the Unseen Force That Transforms Performance
- Managing in the Service Economy
Similar Authors To James L. Heskett
- James M. Kilts
- P. J. Bouchard
- John J. Hartman
- Abraham Zaleznik
- Graham S. Gibbard
- Perry Pascarella
- Richard T. Weber
- Bob Sellers
- Robert A. Brawer
- Robert Zemsky
- Bob Brawer
- Ross H. Johnson
- W. Earl Sasser Jr.
- Morton F. Daller
- Edwin Haviland Miller
- Lydia G. Segal
- Chuck Zerby
- David Silverman
- Eliza Ching-Yick Tse
- Joseph J. West
