Most Popular Books
- Managing the Change Process: A Field Book for Change Agents, Team Leaders, and Reengineering Managers
- Best Practices in Reengineering: What Works and What Doesn't in the Reengineering Process
- Managing Change: Opening Organizatonal Horizons
- Excellence in government: Total quality management in the 1990s
- Improvement Driven Government: Public Service for the 21st Century
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