- The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service
- The New A-Z of Managing People (Adams Critical Skills for Your Business)
- 80 Things You Must Do to Be a Great Boss: How to Focus on the Fundamentals of Managing People Properly
- The BIZ: 50 Little Things That Make a Big Difference to Team Motivation & Leadership
- What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage