- Sprinkles: Creating Awesome Experiences Through Innovative Service
- Managers as Mentors 2 Ed: Building Partnerships for Learning
- Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
- Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
- Kaleidoscope: Delivering Innovative Service That Sparkles
- David K. Hurst
- Nicholas S. Rashford
- Robert H. Guest
- Ronald H. Nowaczyk
- Wil McKnight
- Larry E. Greiner
- Mary J. Allen
- Lisa Price
- R. T. Harris
- David Coghlan
- Mary C. Gentile
- Julie Allan
- José Enrique Rodó
- Marilyn Manning
- Mike Clayton
- Heather Shea
- Gordon F. Shea
- Gerard Fairtlough
- Debbie Woodbury
- Bilijack R. Bell