- 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
- Oil Change: Perspectives on Corporate Transformation (The Learning History Library)
- Beauty of Another Order: Photography in Science
- Lisette Model
- Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
- Mirabel Osler
- Marvin Tokayer
- Daniel J. Hinkley
- Linda Burgess
- James L. Sutter
- Mary Kinsella
- Gertrude Wilkinson
- Adriana Diaz
- Monica Sheridan
- Theodore Roscoe
- Jeanne Kelley
- Jack Couffer
- George Alagiah
- Elisabeth Ayrton
- Donna Miller Hamilton
- J. Lee Ready
- Bill Farthing
- E.E. Horlak
- Michael Osler
- Mary Swartz